Statements of Purpose



Independent Living Centre Tas Inc



Our Vision:


To be sought after as the leading source of advice to allow Tasmanians to live independently in the community.


Our Mission:

To help make Tasmanian lives easier and safer by providing information and solutions that allow people to accomplish everyday activities in the home, workplace and the community.


Service Objectives

1.   To provide a quality information, education and advisory service related to daily living          equipment, assistive technology, environmental design and community resources.

2.   To provide statewide access to the service.

3.   To maintain a current, comprehensive computerised information system and display of daily living equipment.

4.   To advocate for improved design, availability and supply of daily living equipment and          assistive technology; accessible environments; and awareness of the needs of people      with    disabilities and their carers.

5.   To plan the operation and development of the service and efficient and effective use of      resources to meet the need of and be accountable to consumers, staff, funding bodies and the     community.

6.   To promote the service to consumers and the community and thereby attract support to further its work.


Definition of Assistive Technology (adopted by ILC Australia August 2005)

Assistive Technology is a term for any device, system or design, whether acquired commercially or off the shelf, modified or customised, that allows an individual to perform a task that they would otherwise be unable to do, or increase the ease and safety with which a task may be performed.







Our values: the way that all who are part of ILC Tas do things


Our values underpin how we will deliver outcomes.  They reflect what we stand for and represent the principles that guide our dealings with the Centre’s stakeholders.


Access and equity

We provide easy and equitable access to information and services for all clients



We are client-focused

We adopt an enthusiastic and positive approach to everything we do

We maintain a co-operative “can do” ethic


Client expectations should be met and, preferably, exceeded



We ensure all relationships are based upon openness, trust, fairness, honesty, integrity, dignity and respect



We implement actions that are consistent with the organisation’s mission and long term goals


Employees and volunteers

We encourage effort and recognise quality achievements


We recognise that each employee and volunteer has an important contribution to make


We provide fair treatment of employees and volunteers



We maintain open communication to ensure that employees and volunteers are fully informed



We encourage acceptance of responsibility and accountability for actions



We practise high ethical standards in all our activities



We are committed to professional excellence in everything we do


We are in the business of continually improving the quality of our performance to deliver maximum value from available  resources


Independence and impartiality

We uphold independence and impartiality in the provision of advice and service to clients



We practise and uphold high professional standards in the management of our business



We respect and support each other


Report from the Chair


It gives me pleasure to present my first Chairmans Report since taking on this role - admittedly not without some trepidation! - twelve months ago.

I would firstly like to acknowledge my hard-working colleagues on the ILC board, who have continued to regularly volunteer their time and expertise in the interests of this organisation. I believe the ILC is extremely fortunate to have such a skilled and experienced team who, although often behind the scenes, have the interests of the ILC very much at heart. We also presently have at least three subcommittees of the board to ensure that essential areas such as finance and auditing, marketing and building issues have the attention they require.

Secondly, this report is also an opportunity to publicly acknowledge the people who make the ILC "tick" every day. Again, it is the skills and the knowledge of our staff, both those who are the payroll and those who so willingly volunteer their help, which ensure the ILC can provide the service it is set up to do. In particular, I would like to thank our Executive Officer, Karen Frost for her enthusiasm and energy, and her ability to manage operations within a tight budget. Additionally, I would like to welcome the ILC's new admin team - Macel Johnston and Kiralee Dennis who both stepped into a revamped admin role, following Carol Hesketh's retirement from the front desk earlier this year. Carol had given the ILC 17 years of her life before deciding making a permanent move to a warmer location, and so far holds the record for the longest serving employee.

On reflecting upon the highs - and occasional lows - of the past year, several of these deserve special mention in this report:

    Following years of careful deliberation by previous ILC boards, and many a lengthy meeting of the current board, in 2014 we made the big decision to purchase new premises for ILC Tas. We have outgrown the current building, not just in staff numbers, but also in the range of services provided, and volume of equipment on display. After much searching, the board agreed on the purchase of a building at 275 Wellington Street where the ILC will occupy the majority of the floor space. An existing small retail business will remain there for the time-being, as our tenant.

At the time of preparing this report, the new premises are about to undergo an extensive renovation and, if all goes according to plan, the ILC will move in December. I would like to acknowledge our current landlord for supporting our continuous occupancy of the premises at 46 Canning Street for more than 20 years.

    ILC Tas was registered with the NDIA as a service provider in July 2013. This is an excellent example of an expansion of ILC services.

    The 2013-16 Strategic Plan was finalised in November 2013, after considerable input by the staff, board, and various stakeholders.





Report from the Chair continued


    ILC Tas was very pleased to be invited to work with ILCNSW on the AT Mentor project, funded by the NDIS.  This has been an excellent working relationship and we welcomed this opportunity to strengthen our collaboration with another Independent Living Centre.

    Re- accreditation of ISO9001:2008 Quality Management Systems was achieved for a further three years in July 2013, reflecting a healthy internal quality network.

    During January the board and staff attended valuable marketing sessions designed to assist ILC Tas as a whole, with special consideration of the impact of changes under the NDIS, guided by Peter Budd.

    The board agreed to the proposal for a Life Membership category, to recognise outstanding contributions by members to ILC Tas. This will be an item of general business at this year's AGM.

I am optimistic about the immediate future of the ILC, and the roles it will play in serving the Tasmanian community. As more NDIA clients request ILC assistance, for example, and as life expectancy and average age both continue to rise in Tasmania, I would anticipate that ILC services will only be needed more. I believe we will be able to meet these and other expectations and continue to excel in provision of a unique service to all Tasmanians.

Robyn Arvier




Board of Directors


As at June 30, 2014

Board Member


Joined the board



Ms Robyn Arvier




September 2010



Mrs Grace Brown

Deputy Chairperson

February 2012

North West

Mr Alistair Sherman


September 2012


Mr Nick Gee


November 2008


Mr Kevin Preece


January 2004


Mrs Debbie Hindle


November 2012






Executive Officer’s Report

Every year seems to get busier and present new challenges for us, and there have been significant changes for ILC Tas during 2013/14. 

We welcomed our new speech pathologist, Gail Bennell to our team in July and Gail has quickly settled in and become an integral part of the organisation.  We said a fond farewell to Carol Hesketh, our dedicated administration officer and receptionist – the face of ILC Tas for almost 17 years.  Carol was the longest serving staff member of ILC Tas since it started operations in 1994.

We purchased a building and ILC Tas is now a property owner for the first time.  This was a big decision for the Board and the journey to this decision took many years.  I thank the Board (current and past members) for their strong collaborative approach to working through the issues and implications of this decision, and our Landlords for allowing us flexibility with our tenancy.

During the next few months we will be undertaking renovations of our new building in preparation for moving in around Christmas/early January.  The new location will be 275 Wellington Street and we look forward to opening the new building in 2015 in our 25th birthday year.

During the year we have spent considerable time working out our processes and deliverables relating to the changes imposed by transitioning to the NDIS.  While these changes will impact the most on the Tech Service, there are opportunities for us to provide specialist services on a fee-for-service basis across a wider range of areas and clients than we were able to see as part of our government-funded service. 

As a result of this review of our service offerings, we decided to give this part of the service its own name.  This will help our clients, staff and other service providers to identify which service they are accessing.  The new name is equipify and we are in the process of developing branding and marketing materials for this. 

The Information Service, operating as the Independent Living Centre, will continue to provide general information and advice about assistive technology to the community.  This includes our product database, the Mobile Outreach Service to groups around Tasmania and our increasingly popular information sheets.

We continue to work collaboratively with other organisations on a daily basis.  We have been particularly pleased to have been invited by ILCNSW to work with them to roll out their pilot AT Mentor project in Tasmania, funded by the NDIS.  We thank ILCNSW and the NDIS for this opportunity and look forward to continuing this collaboration. 

We have also been pleased to have continued our collaboration with St Giles in a number of areas, particularly with the joint funding we received from the Tas Community Fund. 

I thank the Board, staff, volunteers, members and all agencies who have interaction with the ILC for their continued support and commitment to this organisation. 

Karen Frost, Executive Officer


Donations and Support


We have again been very fortunate in receiving a number of donations and one-off grants during 2013/14.

These include:

Tasmanian Community Fund $59,801 (ILC Tas’ share of $89,992 total funding in conjunction with St Giles) for equipment for the Tech Service

Anonymous individual $50,000 to assist with the purchase and development of the new building

Community Support Levy $9,000 to develop the booklet A Handy Guide to managing everyday activities with one hand

DHHS HACC $6,000 for equipment for the Information Service and service review/marketing advice.

Bendigo Bank for support with the mortgage and loan and ongoing support.

Archer Bushby for ongoing support and support with the purchase of the new building.

A number of individuals and groups have also made cash or product donations under $100 and provided other support for which we are very grateful.

We thank all of those who have made donations or provided support in other ways.  We thank the vendors of our new building for their patience while we worked through the purchase considerations.

We particularly thank our volunteers without whom we would not be able to operate.  Our Board has been working very hard this year and we thank them very much for their dedication.

Our staff volunteers Debbie, Craig and Jennifer continue to make valuable contributions and we thank them all for their support.  We also thank Tanya for volunteering during the training phase of the AT Mentor project to assist with the evaluation. Your work efforts and ideas are very much appreciated. During the year Jennifer and Craig’s volunteering surpassed 500 hours each and Debbie took 2 months of long service leave.

We thank our ongoing funding bodies DHHS Disability Services and HACC (Home and Community Care) State and Commonwealth (Department of Social Services), for their continuing support of our programs. 

We also thank our suppliers for their continued support and willingness to loan equipment to us for display to our clients.  We also thank those suppliers who provide opportunities for education for our staff and other allied health professionals.




Community Partnerships & Collaborations


During 2013/14 ILC Tas continued to work with many other organisations to provide services to the Community.  Some of these have also provided assistance with staff training and mentoring.  We thank the following organisations with whom we have had a more in-depth relationship, for their support and assistance and the pleasure of working with them.  We are pleased that these relationships continue to grow and welcome new opportunities to work with organisations around Tasmania to support our people.


Community Based Support South

DHHS – Community Centres at Devonport and Burnie

LGH Occupational Therapy Department

Meals on Wheels

Morgan Family

National Relay Service

Northern Support Schools

Novis Healthcare

ORS Group

School of Special Education NW Campuses

St Giles

This list is certainly not extensive.  We work collaboratively with many groups and you are all important to us.

We are particularly pleased to be working with ILCNSW on their AT Mentors Pilot project until February 2015 and thank them and the NDIA for this opportunity.



     Independent Living Centre NSW








Organisational Structure


As at June 30, 2014






ILC Tas Board

Executive Officer

Senior Occupational Therapist 0.5FTE

Information Service:

Database/Information Manager 0.2FTE

Occupational Therapists 1.3FTE

Admin Officer 0.6FTE

IT Support Officer





Admin Officers 1.0FTE


Tech Access Service:

Occupational Therapist 0.8FTE

Speech Pathologist 0.4FTE






AT Mentors Pilot Project


The Independent Living Centre Tasmania is working collaboratively with the Independent Living Centre NSW on this innovative exciting 12 month pilot funded by the National Disability Insurance Scheme.

AT Mentors are people with disability or carers with lived experience of assistive technology who assist others by mentoring, informing and supporting AT and home modifications of others.

AT Mentors are employed, supervised and supported by the allied health professionals of the Independent Living Centres in NSW and Tasmania.

This project, which sits in the newly developing NDIS AT provision framework aims to:

The work has involved:

At the time of writing this report, the AT Mentor services are open for business in both states with all AT Mentors (1 Tasmania and 3 in NSW) trained and excited about their role.

The evaluation will commence in the new year, with the pilot finishing at the end of February 2015.

Into the future…

We are very much hoping that the program is rolled out across the country with the NDIS, providing employment and careers for people with disability, and local based AT Mentors supporting the choices of their peers, linked back to the expertise of an Independent Living Centre.

Robyn Chapman





AT Mentors Pilot Project continued


A Word from the ILC Tas AT Mentor

Before starting my training I was very aware that an individual’s disability and the impact it has on their lives is very personal and as individual as they are.  I also knew, through making my own AT choices, that choosing the AT that best suits an individual’s needs is all about compromise.  No one piece of AT is suitable for every occasion. It is about matching the tools to the task or in this case choosing the most appropriate piece of AT available to you to complete the task(s) in any given situation.

On the 6th of June I started training as an Assistive Technology Mentor.  Thus far it has been a very informative journey which has assisted me to grow both personally and professionally. Being involved in the project has also enhanced my own problem solving skills in relation to AT.  Once when I had my knee braced at 30 degrees I found I couldn’t put my skirt on.  I asked my support person to get a long handled pair of tongs from the kitchen and I was able to successfully put the skirt on.

I look forward to continuing the employment phase of the project which runs until February 2015.  On a personal note I would like to take this opportunity to thank all the staff and volunteers of ILC Tas for the support of both myself and the project as a whole.

Natasha Street

AT Mentor





Natasha Street & her assistance dog “Biscuit”

AT Mentors Project Staff ILCNSW & ILC Tas






Information Service Report


The Information Service provides information and advice to clients and health professionals through visits to the centre, telephone, email, mail and faxes.  The most popular ways clients access our service continues to be by phone and coming into the centre. However, requests from health professionals for our information sheets have continued to increase significantly.


Staffing during the 2013/14 financial year has been relatively stable with Diana and Pip both working 3 days a week. When required, this has been supplemented by our casual staff, Emily Sanzaro, Rose Hennelly, Cath Crispin, and Catherine Merry.

This has meant that on most days there has been an occupational therapist available in the centre to conduct client appointments, and answer phone and drop in enquiries. We continue to strongly encourage clients to make appointments to ensure that a therapist is available.

Virginia McCann, our Hobart based occupational therapist, has continued to complete many of our Southern Mobile Outreach Service visits during the year, as well as develop new information sheets for publication. Virginia also represents ILC Tas at a number of forums and service provider meetings.

Information Sheets

Throughout 2013/14 we have continued to develop new information sheets.

This financial year, the following information sheets have been created:

·        Building Design - A quick look at bathrooms

·        Building design - A quick look at making your home accessible

·        Building Design - Making your home accessible

·        Seating - Workplace seating and equipment

·        Sleeping - Adjustable beds

·        Sleeping - Bed equipment

·        Sleeping - Mattresses and beds

The following information sheets have also been revised and updated:

·        Dressing - Shirts-tops-trousers-pants-skirts

·        Dressing - Shoes and socks

·        Kitchen - Food-meal preparation

·        Communications - Where to buy personal alarms

We continue to work on producing new information sheets with many topics still in progress.  ILC Tas always welcomes suggestions of topics and ideas for future information sheets.

Our information sheets have been very popular and during 2013/14 we distributed more than 4000 to health professionals and organisations around the state to give to their clients.  This is in addition to information sheets given directly to our clients. This has been an increase of more than 1200 from last year.


Information Service Report continued


‘One-handed’ Booklet

In February 2014 ‘A Handy Guide to managing everyday activities with one hand’ was produced. Diana Burrage was the author of this impressive guide to equipment, techniques and tips for people doing activities with one hand.

The booklet covers such areas as self care, dressing, in the kitchen, household tasks, mobility, communication, recreation, vehicle adaptations and driving.

This booklet was funded by the Community Support Levy through the Tasmanian Government.

Much of the material used in the preparation of the booklet was sourced from information sheets produced by Independent Living Centres around Australia. The Independent Living Centres Australia (ILCA) website has been an invaluable reference for product information and pictures.

Motorised Mobility Devices Booklet

Last financial year ILC Tas produced the new scooter and powered mobility booklet.  To date, approximately 4000 booklets have been distributed.


In-Centre Education

ILC Tas offers talks and tours of the centre to community and support groups. 

This year we have continued to provide these sessions for a variety of groups.  The tours are tailored to the groups’ requirements and are an excellent opportunity to learn about how ILC Tas can help, and have an opportunity to see and try out the equipment on display.

ILC Tas also provides targeted education sessions for students undertaking aged care and disability education, and year 11/12 design students. 

During the year ILC Tas provided education sessions to 6 groups (66 people) as part of the funded service and to 3 groups (68 people) on a fee-for-service basis outside the funded service.  All sessions received excellent feedback and some suggestions have been used to improve future sessions.




Information Service Report continued


Equipment Display

This year we continued to create more realistic areas to show how and where equipment and technology might be used.

A ‘Getting on and off the toilet’ poster was produced in 2013/14. We hope to design more posters and interactive experiences which demonstrate the use of assistive technology in the context of an activity – especially for those items for which their use is not immediately obvious, e.g. alarms and safety devices. 

We currently have:

·        Over 2000 items on display at the centre

·        60 items in the Mobile Outreach Service van

·        90 items with Virginia, our Hobart occupational therapist

During 2013-2014 we received more than 90 new items for display (not including tech items). Many of the new items were purchased with a grant from DHHS HACC. We thank them for their support.

As we are moving during 2014/15, we will be conducting a stocktake of the items on display prior to the move to ensure that all items are accounted for before and after the move.

The older local database has continued to be utilised to manage the display equipment. This includes product tracking, stocktaking, reports and statistics, and a labelling system for display items.

Thank you to all our administration officers for their fabulous support and hard work during the year. Some of the tedious but important jobs they do include managing and cleaning returned equipment, maintaining regular battery charging routines, following up overdue items and attending to a range of other tasks.

Many thanks also to our volunteers who help with the maintenance of the equipment display through cleaning, data entry and many other jobs.

What does next year have in store?

We will continue to provide a comprehensive information and advisory service for the people of Tasmania, despite the upcoming move to a new building presenting its own challenges during the inevitable upheaval.

We hope to develop and finalise more information sheets for client distribution.  The popularity of this style of information presentation continues to grow.   

The display areas in the new building will be dramatically different and we are hoping to attract new and different equipment. We thank our suppliers for their continued support of our service – without this there would be no ILC Tas.

Pip Tyson

Occupational Therapist


New Equipment on Display

Ashby Red Raised Toilet Seat

Homecraft Folding Bottom Wiper

Etac Beauty combs, brushes, back and body washers

Etac Beauty Hair Washer

Memrabel Memory Prompt


MedCenter Talking Alarm Clock and Medication Reminder

Etac Tasty Beaker


Etac Tasty Drinking Goblet and Plate



ETAC Fix Preparation Board

Homecraft Cordless Kettle Tipper

Loc8tor Plus - alerting device

Active Walker


Pride Mobility Quantum Q6 Edge -

powered wheelchair

Oricom AM20 Doorbell and Phone Ring Alerting System

Door Beacon – door knock signaller


CapTel 800i – phone and captioning service



Database and Information Manager’s Report


The Independent Living Centres Australia (ILCA) database is a necessary tool for the delivery of services of the Independent Living Centre, Tasmania. It is an essential work tool enabling staff to provide general and more detailed advice on assistive technology. It also provides a portal for the public to connect with us, to use our services, and to obtain relevant information.

Although the new ILCA database and website was released a few years ago, there are continual updates required to both the system and the information it contains. In addition, improvements are being made to its functionality. Much of this work is behind the scenes and is aimed at increasing accuracy of the information and facilitating greater efficiency of data maintenance.

The Database and Information Manager liaises with ILCs around Australia. This includes coordinating management of the ILCA database, sharing ideas, problem solving and communicating industry matters.

Since Pip’s return from maternity leave late in 2012, the Database Manager and Information Manager roles have been shared between Pip Tyson and Christopher Bryg. Having two staff involved in the role ensures that the positions can be covered in times of annual leave, sickness and maternity leave (again).

Pip has also been part of the National Equipment Database Strategic Planning team which is comprised of a representative from each of the ILCs that use the ILCA database and website. This team is looking at the continued development of the functionality of the equipment information database section of the ILCA website. With a focus on functionalities, the aims are to increase accuracy of the information, facilitate involvement of suppliers in data entry and achieve greater efficiencies of data maintenance.

Working on developing and improving the National Database has been a major focus over the past years and will continue to be a crucial area in which to invest resources. 

Thank you to Jennifer Caygill and Julie Dunham for their work with the ILCA database and website. This has ensured that Tasmania has given a considerable contribution to the development and maintenance of the National Database.

Pip Tyson

Occupational Therapist




Clients by Region








Mobile Outreach Service Report


During the 2013/14 financial year, the ILC Tas Mobile Outreach Service has continued to accommodate statewide requests for our OTs to visit a wide variety of associations and community groups, sometimes  as guest speaker, at other times providing a presence and a display of assistive equipment at an Expo or similar event.  We thank our occupational therapists, Virginia McCann, Diana Burrage, Pip Tyson, Kate Frame and also Rose Hennelly and Cath Crispin for meeting the information needs of many client groups around the state. We make every endeavour to meet new requests statewide as they arise, working within the guidelines of the ILC Tas Mobile Outreach Operational Plan.

Our Mobile Outreach Service has undertaken a total of 41 visits and attendances at Expos during the 2013/14 financial year.  This comprises 16 in the South, 11 in the North and 9 North-West visits, as well as 8 education sessions, with 5 of those conducted in our Centre.  There were invitations to 5 events that we were not able to accept due to staff and budgetary constraints.  It was encouraging to see a number of community groups who we have not had capacity to reach in the past continuing to seek us out at a later time.  We value the opportunities to be of service, and work hard to accommodate requests wherever possible.  This year, as well as visiting the North West on 8 occasions, we were invited to participate in a very successful ‘Healthfest’ in Queenstown. Our Northern venues included the Flinders Island Aboriginal Association and Flinders Island Show, as well as all 3 days of AGFEST.

A word from our Southern-based therapist, Virginia:

‘This year, an invitation to join a group of Hazara women attending the “Stitch Group” provided an opportunity to share information about the ILC’s services to this group of recently arrived Afghani women. The group run by Centacare provides sewing machines and fabric and time for the women to work productively together on their own projects while their children are at school. They love the freedom to sew, talk and make. The women, with the assistance of interpreters, took information about the ILC to share with other women and older folk in their community.

Participation in the Tasmanian Association of Community Houses Conference provided ILC Tas with a new opportunity to talk to those conducting Eating with Friends groups, attended by many of our client group. ILC Tas has since conducted a session at New Norfolk, and interest has been expressed by other similar groups.’

 We are grateful to have the continued support of volunteers in our service delivery, and sincerely thank Craig for his availability as van driver for many of our mobile outreach visits.  Thanks also to Jennifer and Debbie; your assistance in the timely distribution of MOS advertising flyers is very much appreciated.

We welcome feedback from groups we have visited, and also enquiries from any newly-formed groups who would like to know more about ILC Tas and how our service may be of assistance to them.

In conclusion, we are very grateful to our funding bodies for their ongoing support: HACC (State and Commonwealth) and Disability Services Tasmania.

Julie Dunham, Mobile Outreach Coordinator


Mobile Outreach Service Visits 2013–2014







Number of Participants



Good Neighbour Council





Carers Tas Expo

St Helens




Flinders Island Aboriginal Association Inc

Flinders Island




Flinders Island Show

Flinders Island




Elphinwood Gardens





Falls Prevention Expo

Campbell Town














Open Day at ILC Tas









Number of Participants



Happy, Healthy & Wise Group





Polish Welfare Services





Ageing with Wisdom Workshop





Central Highlands Community Health Day Centre





Italian Day Centre

North Hobart




Tas Assoc of Community Houses (TACH) Expo of Services





Motorised Scooters and Aids for Daily Living Expo





Carers Support Group





Seniors’ Lunch Date





Uniting AgeWell





Open to Public





“Stitch” Ladies Group

New Town




Independent Living Expo





Eating with Friends Group

New Norfolk




Ageing Well at Home Exhibition





Live Well, Live Long

Rosny Park



North West





Number of Participants



Open to Public





Open to Public





Devonport City Council Fun and Information Expo





Carers Tas Expo





Health & Wellbeing Expo





West Coast HealthFest





Open to Public





Gardening Themed Event





Open to Public




Educational Sessions 2013–2014







Number of Participants



Podiatry South Staff





Mersey Hospital Physiotherapists





Disability services OTs (Tech Service)





School for Seniors Gardening Group





Alzheimers Tas Staff





Mt St Vincent Nursing Home Staff (Tech Service)





Tas Medicare Local Streng2Strength Group





Scotch Oakburn Primary Students




Unmet Needs





Display Boards Provided



Gearing Up Expo





Carers Tas Expo





Men’s Cancer Support Group





Ageing Well at Home





DVA Men’s Health Peer Group













MOS visits









Education sessions









Information Sheets













MOS? (Julie to advise)


MOS Display at Flinders Island Show October 2013

Julie at the Ulverstone Health & Well Being Expo October 2013



Technology Access Service Report


This year has seen, again, many changes and developments in the Tech service including staffing, service delivery and resources.


This year, two new people joined the Tech Team and, while ever so briefly, we welcomed back Charlotte White to offer her specialist support.

In July 2013, we were joined by our new speech pathologist, Gail Bennell. Gail is an experienced Augmentative and Alternative Communication (AAC) practitioner and brings her experience working with adults with disabilities and private practice focussing on AAC. Gail’s hours are 0.4 FTE which is a reduction from 0.6 FTE in the previous financial year. Overall, the Tech Service operates on staffing of 1.2 FTE therapists which is a 25% reduction from 1.6 FTE in previous years.

However, this year we also welcomed Ian Moore as IT support for the Tech Team! Ian’s technical knowledge and experience has been a valuable addition to the team – maintaining, troubleshooting and assisting with the application of technology. The IT support position was trialled with the aim of providing tech support for the expanding number of devices which the service now has available for assessment.

Service delivery

A major focus this year has been to prepare for and adapt our service delivery for the National Disability Insurance Scheme (NDIS). The Tech Service has a target to deliver services to 15-24 year olds who are part of the Tasmanian NDIS trial cohort. In future, the new funding arrangements will mean that less funding will be received from our service agreement with Disability Services. While reducing our guaranteed income, this will open up opportunities to explore other service delivery methods and funding sources.

The Tech Team has played an active role in contributing to the marketing needs of the organisation in the context of changes to service delivery and funding. This has involved analysing workflow and mapping the range of services provided by ILC Tas. Using frameworks learned at previous conferences, we have modelled a ‘client pathway’ through ILC Tas Services. It is impressive to see the range of services we offer mapped on a giant whiteboard which is quickly running out of space as staff add more information.

Throughout the year, the Tech Team has been looking at ways to respond to general information enquiries differently and support Info Service staff.

Eye gaze trials with Zyteq

In June 2014, we were fortunate to have Tracey Bode and Karen Muscat from Zyteq visit Launceston to provide a workshop on using eye gaze technology for communication and learning. The Tech Service then hosted an ‘Eye Gaze Day’ with Zyteq at the School of Special Education in Burnie. The day provided students in the region with complex needs and their support team the opportunity to explore the potential of eye gaze technology. We intend to offer similar opportunities in the future. Zyteq generously spent time with Tech staff, providing in-person product support and training which was invaluable.



Technology Access Service Report continued


The Tech Team continually strives for excellence and quality improvement in service delivery and creating efficiencies. Some of the innovations from the team this year include:

·        Communications: With part-time staffing and work being done remotely, developing easy and clear communication systems is very important. We have enhanced office procedures and communications, trialling resources such as OneNote, Trello and office-specific social media helping to improve information retrieval and communication of task or project statuses. We also developed a system for communicating client service delivery actions with the Senior OT.

·        The production of videos and photo guide for the set up of mounting and eyegaze equipment. The aim is to have these available on YouTube for clients to refer to when borrowing equipment

·        Using the Assistive Technology Service Method (ATSM) and International Classification of Functioning (ICF) in reporting of outcomes and in communications.

·        Streamlining service plans with clients by developing an improved form.

·        The Tech IT Support position!

·        Adapting loan procedures for complex items with many accessories.

New equipment from grants

ILC Tas was successful in receiving two grants for new equipment: from Tasmanian Community Fund as part of a joint submission with St Giles, and another from MyState. Throughout the year we have taken delivery of over 100 products, including hardware and software. A major activity has been checking, processing, labelling the many components and of course learning how to use all the new devices! Many items were put into use immediately – eye gaze devices, high end speech generating devices and mounting equipment.

Fourth year student placement (aka Mini Tech Team!)

Over 10 weeks, from May to the beginning of July, a mini tornado hit the Tech Team with the arrival of two fourth year students – Meghan Bain (OT student, Charles Sturt University) and Lucy Schinckel (SP student, Flinders University). This marked a milestone in our commitment to providing quality placements – it was our first speech pathology placement at ILC and first joint OT/SP placement in Tech. Meg and Lucy individually brought great ideas to the centre; their collective enthusiasm was inspiring and highly valued by the team. It was worth the effort and we will consider offering joint placements in the future.

Networking and relationships

The Tech Team has strong relationships with suppliers in the industry and were delighted to be able to catch up with staff from Spectronics and Zyteq when they visited Tasmania. The Team continued efforts to collaborate and share information with other service providers including School of Special Education (Devonport and Burnie), Northern Support School (Newstead Heights), St Giles, and Motor Neurone Disease Association. We have been strengthening our ties with other ILC tech services such as ComTech (Vic) and ILC Tech WA.


Technology Access Service Report continued

We have also been developing connections with service providers overseas such as the Sahlgrenska University Hospital in Gothenburg, Sweden and the AT Lab at the University of Alberta with a focus on eye gaze access and switch access training.


The catchment area under our service agreement spans the 63 and 64 phone regions and there is traditionally and even split between them. This year Chris and Gail travelled to the West Coast twice, to the NW and Far NW several times and also to the East Coast!

Facts and Figures (2013-2014)

·        45 active clients (á36%) – 53% North 47% North West

·        42% under 18 years, 20% under 8 years; with 1 client over 65 years.

·        Referral sources: 30% education facility (á71%), 17% adult health service (á36%), 13% paediatric health service (â42%), 11% other (á340%), 9% self referral (â55%), 7.5% Gateway (steady). Remainder from community groups, residential care facilities and disability services.

Representing ILC Tas

·        Chris attended the Conference of the Association for the Advancement of Assistive Technology in Europe (AAATE), in Vilamoura, Portugal. Chris was fortunate to be in the region at the time with his work with International Standards, enabling him to have the opportunity to attend this major international conference in assistive technology.

·        Chris and Gail contributed to a joint submission with ILC WA for the Speech Pathology Australia Senate Inquiry into speech pathology services in Australia.

·        Gail attended the Spectronics Inclusive Learning Technologies Conference in May 2014. Gail played a major role at the conference by showcasing the power of social media, such as Twitter and Google Hangouts, in connecting professionals and people with disabilities with information and support.

·        The Tech Service appeared in the Saturday Examiner newspaper along with Zyteq, featuring eye gaze technology.

Thank you, thank you, thank you!


Christopher Bryg

Occupational Therapist



Tracey and Karyn from Zyteq supporting the team with the Tellus 4 with Intelligaze camera






















Gail and Chris with students, Meg and Lucy





           Karen and Eyegaze May 2014


ILC Tas Open Day June 2014  (as part of the ACSA National Open Day)

















Biggest Morning Tea & Volunteer Recognition May 2014





ILC Tas 2013 Annual General Meeting



















          Minister Cassy O'Connor Visit October 2013







        Our Founder Aileen Atkins May 2014





      Farewell to Carol after 17 years with ILC March 2014









      Staff Group Photo March 2014





Statistical Review of Operations: Info Service



                           Clients by Enquiry Area                                                        













Technology Access Service

Referral Type

Clients by Region





Clients by Disability





Environmental Considerations & Sustainability 


ILC Tas continues to be aware of the impact the organisation has on the environment, and looks for sustainable options where feasible.  Some of these include:

·        Turning lights off after hours

·        Leaving blinds open after hours during summer and closing them after hours during winter to minimise heating and cooling needed

·        Refilling printer cartridges where possible

·        Using double-sided printing as much as possible

·        Re-using paper for single-sided internal use only printing

·        Using thin client terminals where possible which produce lower emissions

·        Use of Council recycling bin

·        Shredded paper recycling

·        Use of a water cooler that uses tap water (instead of bottled)

·        Laser cartridges, toner bottles and drum units are returned to the manufacturer for recycling

·        Use of teleconferencing/videoconferencing facilities to reduce road and airline travel

·        E-waste recycling

Where possible ILC Tas will continue to look for and implement environmentally friendly alternatives.   





Treasurer’s Report

I have pleasure in presenting the audited Financial Reports for the Financial Year ended 30th June 2014.

This reporting year has seen some material changes to the make-up of our accounts with the purchase of the property located at 275 Wellington Street and the associated initial costs on purchase and ongoing investment it is redevelopment.

ILC Tas reported an operating surplus of $48,000 with total income 15% above last year and expenditure increased 16.7%.

Total equity has increased 14.4% in the 2013/14 year.


We again thank those individuals, organisations, and the State and Federal Government for their support of ILC Tas. Specifically we acknowledge support from:

·        The TCF with a grant in conjunction with St Giles, of which our portion was $59,801 to purchase equipment for the Tech Service.

·        MyState Foundation grant of $10,000 (received in June 2013) that together with the TCF grant allowed for the purchase of mounting devices and systems, specialised communication devices including Eye gaze systems and specialised computer access devices as well as a wide range of tablets and computer equipment used to demonstrate these systems, devices and apps.

·        Community Support Levy grant of $9,000 to develop A Handy Guide to managing everyday activities with one hand booklet.

·        DHHS HACC one-off grant of $6,000 for equipment and marketing advice for the Information Service.

·        DHHS Disability Services and HACC for recurrent funding of the Information and Tech Services.

·        DSS for recurrent funding of the Information Service.

·        Anonymous donation of $50,000 to support the purchase and redevelopment of the Wellington Street site.

·        Collaboration with ILCNSW for the AT Mentor pilot project.


With the acquisition of our new property ILC Tas incurred expenses related to his transaction. The total fees including Taxes, Rates, and Legal Fees etc. amounted to $35,000. These were largely funded through a generous anonymous donation.




Treasurer’s Report continued


Wage costs increased against last year with the resourcing of the AT Mentor project and Handy Guide project.  Also the inclusion of 0.4FTE IT Support into the Tech Service subsidised by the Federal Government.

All other costs were either in line with last year or below forecast.

Balance Sheet

Total Assets for ILC Tas grew from $513,000 in 2014 to $1,187,000 with the purchase of 275 Wellington Street with a value of $900,000. This was funded by ILC equity of $260,000, a mortgage of $580,000 and a short term loan of $60,000. An additional loan of $110,000 later in 2014 will contribute to the renovations and building improvements required prior to relocation and occupancy.  The remaining funds allocated to the building reserve will be used to complete the project due by the end of December 2014.


The Board is now committed to the long term future of ILC Tas in its new location. The organisation has now substantiated its long term presence with the purchase of its own building with plans for future growth of services now a reality. The next financial year provides challenges with the 12% reduction in income from the State Government and will require services to be privately billed through NDIS and within the commercial market. With the support of the Staff, Board, State and Federal Governments, clients and the private sector, we are confident of a strong future at ILC Tas.

Alistair Sherman





                     OPERATING REVENUE                                                   EXPENDITURE

























Independent Living Centre

(Tas) Inc.

Financial Statements

2013 – 2014