Statements of Purpose



Independent Living Centre Tas Inc



Our Vision:


To be sought after as the leading source of advice to allow Tasmanians to live independently in the community.



Our Mission:

To help make Tasmanian lives easier and safer by providing information and solutions that allow people to accomplish everyday activities in the home, workplace and the community.



Service Objectives


1.   To provide a quality information, education and advisory service related to daily living          equipment, assistive technology, environmental design and community resources.

2.   To provide statewide access to the service.

3.   To maintain a current, comprehensive computerised information system and display of daily living equipment.

4.   To advocate for improved design, availability and supply of daily living equipment and          assistive technology; accessible environments; and awareness of the needs of people      with    disabilities and their carers.

5.   To plan the operation and development of the service and efficient and effective use of      resources to meet the need of and be accountable to consumers, staff, funding bodies and the     community.

6.   To promote the service to consumers and the community and thereby attract support to further its work.



Definition of Assistive Technology (adopted by ILC Australia August 2005)


Assistive Technology is a term for any device, system or design, whether acquired commercially or off the shelf, modified or customised, that allows an individual to perform a task that they would otherwise be unable to do, or increase the ease and safety with which a task may be performed.














Our values: the way that all who are part of ILC Tas do things


Our values underpin how we will deliver outcomes.  They reflect what we stand for and represent the principles that guide our dealings with the Centre’s stakeholders.


Access and equity

We provide easy and equitable access to information and services for all clients



We are client-focused

We adopt an enthusiastic and positive approach to everything we do

We maintain a co-operative “can do” ethic


Client expectations should be met and, preferably, exceeded



We ensure all relationships are based upon openness, trust, fairness, honesty, integrity, dignity and respect



We implement actions that are consistent with the organisation’s mission and long term goals


Employees and volunteers

We encourage effort and recognise quality achievements


We recognise that each employee and volunteer has an important contribution to make


We provide fair treatment of employees and volunteers



We maintain open communication to ensure that employees and volunteers are fully informed



We encourage acceptance of responsibility and accountability for actions



We practise high ethical standards in all our activities



We are committed to professional excellence in everything we do


We are in the business of continually improving the quality of our performance to deliver maximum value from available  resources


Independence and impartiality

We uphold independence and impartiality in the provision of advice and service to clients



We practise and uphold high professional standards in the management of our business



We respect and support each other




Chairman’s Report


Text Box:

I would firstly like to thank all of our board members and employees who selflessly give time to ILC Tas, especially when the world has many distractions.  It has always been a pleasure to work with such dedicated board members and employees.

As in the past, this has been a year of change and challenges and some of the highlights of this year are noted below.




·        Once again, as a result of the outstanding efforts of our Executive Officer, Karen Frost and her staff, we have been successful in securing $72,903 in grants, the details of which can be found in the Treasurer’s Report.


·        Strategic Plan 2013 – 2016

On the 27th April 2013, the ILC Tas Board met in Launceston for a Strategic Planning Workshop to progress the development of our Strategic plan for 2013 - 2016.  We met to agree on a direction for the organisation over the next three years based on an assessment of likely opportunities, the need and availability of funds and skills.


·        Financial results – It has been very pleasing to note that our financial performance has been very strong, despite the external funding pressures that we have faced over the past year.  This has been achieved by keeping a tight rein on costs and managing staffing whilst continuing to meet our stakeholders’ expectations.


·        ILC Tas has a new Facebook page.

Unfortunately, we have recently received the resignation of Jay Summers from the ILC Tas Board and we would like to extend our thanks and best wishes to Jay for his immense contribution to ILC Tas, both as a board member and Chairman of the ILC Tas Board.  Jay’s inspired leadership has helped ILC Tas meet and overcome the many changes and challenges that it has faced in recent years.


At ILC Tas we constantly work towards strengthening our business through our people, and we have been very fortunate to have such productive and positive staff.  I would like to, once again, thank the team and our Board members for their contributions throughout the year.  Their attributes will be a great asset for the next year as we, as well as other providers, face major challenges in maintaining the level of services that our clients have come to expect from us in Tasmania.



Jeff Ridley







Board of Directors


As at June 30, 2013

Board Member


Joined the board



Mr Jeff Ridley





May 2009



Ms Robyn Arvier


Deputy Chairperson

September 2010


Mr Alistair Sherman



September 2012


Mr Nick Gee



November 2008


Mr Kevin Preece


January 2004



Mrs Debbie Hindle


November 2012



Mr Jay Summers



March 2005

North West

Mrs Grace Brown



February 2012

North West





Executive Officer’s Report

Text Box:


ILC Tas had a year of challenges due to small reductions in staff hours in both the Information and Tech Services which have impacted all staff in the organisation.

The new ILCA database shared with most Independent Living Centres around Australia went live in June 2012.   Due to a number of technical glitches staff have spent considerable time working on the database to update information and help to iron out some of the problems.   There is still a great deal of work to be done to enter and update all of the information about suppliers, prices and specifications of equipment.

During the year ILC Tas started looking at our internal work processes and services in line with the new National Disability Insurance Scheme (NDIS) now called DisabilityCare Australia.   ILC Tas has been a strong supporter of the concept of an NDIS and we look forward to working with DisabilityCare Australia to ensure the roll-out is smooth for clients and workable for us as an organisation.   We appreciate the Tasmanian Government being part of the launch as this gives us an opportunity to have input to the processes and development of the Scheme, as well as time to modify our processes and services as required to better work within the Scheme.

ILC Tas is in the process of creating a new strategic plan and this is expected to be finalised shortly.   We thank all of our staff, clients, suppliers and other stakeholders who participated in our planning and for taking the time to answer our survey and make comments. 

We started a Facebook page for the first time in January and reached fifty ‘likes’ in July.   Thanks to all who have visited our page and we hope you find the items interesting.   Check it out at!/ILCTas.  

In May we were pleased to present a Launceston City Council Volunteer Recognition Award to Jennifer Caygill and Kevin Preece for more than 200 hours of volunteer service to the organisation.  Kevin has been a volunteer Board member for more than nine years and Jennifer volunteers one day per week to help with the transfer to the new database and general administration tasks.   We also recognised staff achievements during the year with Chris reaching ten years of service.

I thank the Board, staff, volunteers, members and all agencies who have interaction with the ILC for their continued support and commitment to this organisation. 


Karen Frost

Executive Officer







Donations and Support


We have again been very fortunate in receiving a number of donations and one-off grants during 2012-13.

These include:

MAIB $14,755 to print 10,000 copies of the Scooter booklet

Tasmanian Community Fund $8,148.50 for a new phone system

MyState Foundation - $10,000 for mounting devices for the Tech Service.

Commonwealth HACC - $40,000 for transitional costs such as IT, to help service delivery to people over 65.  This has been used to purchase a new server, update the ILC Tas website (to be completed in September), a new statistics program and approx $20,000 to upgrade components of the product database/ILCA website for accessibility for older people.

Riverside Golf Club Ladies $1,800 including:

- Paul and Rose Searle $150

- Hudson Civil Products $100

- Intas Pty Ltd $100

- Ken Hudson Pty Ltd $100

- Pellow's Saws and Mowers $100

and the following other business supporters:

ANZ Bank, Cafe Culture, Essential Homebody, Fitzpatrick's Pharmacy, Liquor Stax, Remia Hair Studio, Riverside Capital Chemist, Riverside Flowers and Gifts, Riverside Hair and Beauty, Riverside Quality Butcher, Talking Heads, Trevallyn Gourmet Bakery, Trevallyn Grocer on the Hill, Trevallyn Newsagency, Trevallyn Pharmacy, Steve's Grill.

Choices Carpets for carpet pieces

Habitat, McLean Healthcare, SpeechHero, Walk on Wheels Tasmania, Zyteq and various other suppliers for small equipment donations

A number of individuals and groups have also made cash donations under $100 and provided other support for which we are very grateful.

We thank all of those who have made donations or provided support in other ways. 

We particularly thank our volunteers without whom we would not be able to operate.  Our Board has been working very hard this year and we thank them very much for their dedication.

Our staff volunteers Debbie, Craig, Jennifer, Richard (who left in 2013) and Cara (who left late in 2012) have also made valuable contributions and we thank them all for their support. 

We thank our funding bodies DHHS Disability Services and HACC (Home and Community Care) State and Commonwealth (Department of Health and Ageing), for their continuing support of our programs.



Donations and Support continued


We also thank our suppliers for their continued support and willingness to loan equipment to us for display to our clients.  We also thank those suppliers who provide opportunities for education for our staff and other allied health professionals.

Logo of Tasmanian Government   Logo of Home nad Community Care   Logo of Tasmanian Community Fund Logo of Australian Government Department of Health and Ageing   Logo of Motor Accidents Insurance Board (MAIB)


Community Partnerships & Collaborations


During 2012-13 ILC Tas continued to work with many other organisations to provide services to the Community.  Some of these have also provided assistance with staff training and mentoring.  We thank the following organisations with whom we have had a more in-depth relationship, for their support and assistance and the pleasure of working with them.  We are pleased that these relationships continue to grow and welcome new opportunities to work with organisations around Tasmania to support our people.

Commonwealth Respite and Carelink Centres around Tasmania

Community Based Support South

DHHS – Community Centres at Devonport and Burnie

Independent Living Centre Victoria

LGH Occupational Therapy Department

Meals on Wheels

National Relay Service

Novis Healthcare

St Giles



This list is certainly not extensive.  We work collaboratively with many groups and you are all important to us.



Organisational Structure



As at June 30, 2013



Organisation Chart showing ILC Tas Board at the top, Executive Officer below, Senior Occupational Therapist 0.5FTE below that then the following below all at teh same level:
Information Service - Database/Information Manager 0.2FTE, Occupational Therapists 1.3FTE, Admin Officer 0.6FTE
Adminsitration - Admin Officer 1.0FTE, Cleaner
Tech Service - Occupational Therapist 0.8FTE, Speech Pathologiist 0.4FTE





Information Service Report


The Information Service provides information and advice to clients and health professionals through visits to the centre, telephone, email, mail and faxes.  The most popular ways clients access our service continues to be by phone and coming into the centre, however requests for our information sheets from other health professionals have increased significantly.

Staffing in the information service has reduced this financial year.  There is usually only one OT per day in the centre information service.  We strongly encourage clients to make appointments to ensure that a therapist is available.

Diana Burrage continues to work 3 days a week in the Information Service team.  In December Pip returned from maternity leave in a part time capacity.  Rose Hennelly assists in a casual capacity.

Virginia McCann, our Hobart based occupational therapist, has continued to complete many of our Southern Mobile Outreach visits during the year as well as assisting to develop new information sheets for publication.  Virginia also represents ILC Tas at a number of forums and service provider meetings.


Motorised Mobility Devices Booklet

ILC Tas produced and distributed a new scooter and power mobility booklet.  The booklet was launched at the Scooter Expo at Moonah during Seniors Week in October 2013.  Approx 3,500 booklets were distributed by the end of the financial year all around Tasmania.

It includes information about choosing a power mobility device, comparison of power wheelchairs and scooters, safety, questions to ask suppliers, road rules and licensing and registration, insurance, transport, and driving tips.

Photos in the booklet are of local people in local places.  You may even recognise some our staff and volunteers.  Thanks go to all our models who agreed to be photographed for this booklet: Carol Hesketh, Jennifer Caygill, Jennifer Jones, Patrick Digney and Sharni Rawlinson.

Photo of the cover of the Scooter Booklet showing four people having drinks at a cafe and two of them are in powered wheelchairsThis booklet was developed with support from the Crown through the Department of Health and Human Services and by financial assistance from the Australian Government, and printed with financial support from the Motor Accidents Insurance Board.

ILC Tas is also grateful to all of the contributors:

Howard Jacobson; Tony Beard, Anna Stevens, Anne-Maree Mills, Jeremy Gleeson and Michael Males (Department of Infrastructure, Energy and Resources), Annabel Shegog and Kate Chambers (Tasmania Police) for their advice regarding licensing and registration regulations as they relate to the use of motorised mobility devices in Tasmania; Lloyd Walker (Tech4Life) regarding relevant Australian Standards; Tony Jago (Metro Tasmania), Con and Peter Bakker (Taxi Combined Services), Dennis Eiffe (Tasmanian Amputee Society) and Ability Taxi Service staff for their advice on transport matters; Anita Frost, Claire Blewett, Diana Burrage, Julie Simpson and Jenny Burnett (Occupational Therapists), Margaret Barlow (Physiotherapist), and Maree Ingram and Rose Gregory (Orientation and Mobility Instructors); and Clive Poulton (Aidacare) and Eric Ind (Medi-Repair Services) for providing technical information about motorised mobility devices.



Information Service Report continued


Information Sheets

Throughout 2012-13 we have continued to review and revise many of the ILC Tas information sheets, and below are the new publications which were finalised this year:

We are also continuing to work on new information sheets with many topics still in progress.  ILC Tas always welcomes suggested topics and ideas for future information sheets.

Our Information Sheets have been very popular and during 2012-13 we distributed more than 2,600 to health professionals around the state to give to their clients. 


Equipment Display

We are continuing to change the look and feel of the display.  Recently we have created several bedroom areas to show the bedroom equipment more in context.


In-Centre Education

This year we have continued to provide in-centre sessions to a large variety of groups visiting the centre.  We provide tours to community and support groups.  The tours are tailored to the groups’ requirements and are an excellent opportunity to learn about how ILC Tas can help, and have an opportunity to see and try out the equipment on display.  We also provide targeted education sessions to aged care and community students, and year 11/12 design students.  During the year ILC Tas provided education sessions to 11 groups (149 people) as part of the funded service and to three groups (48 people) on a fee-for-service basis outside the funded service.  All sessions provided excellent feedback and some suggestions have been used to improve future sessions.


What does next year have in store?

We hope to develop and finalise more information sheets for client distribution.  The popularity of this style of information continues to grow.  We are continuing to make the equipment display more interactive by displaying the equipment more in context wherever possible and producing and using informative posters.


Pip Tyson

Occupational Therapist







Mobile Outreach Service Report


It’s that time of the year again, when we reflect on events and happenings that have occurred in the last twelve months for the ILC Tas Mobile Outreach Service.


The continued aim of our Mobile Outreach Service (MOS) is to meet the needs of the wider Tasmanian Community for information and advice about assistive technology in line with our various funding agreements for this service.  We make every endeavour to meet new requests from many parts of the State as they arise, working within the guidelines of the current Operational Plan.  Unfortunately there have been occasions when we have been unable to meet these requests due to demand and resource limitations.  In these cases we work with groups to make sure we can participate at other times or in other ways, such as providing display boards if applicable.


Last years it was reported that Pip Tyson had left us for a time of maternity leave.   Happily, after the birth of a beautiful daughter, she returned to us in December 2012 on a part-time basis.  In Pip’s absence we welcomed the return of two of our ‘boomerangs’ – Diana Burrage and Rose Hennelly.  We have very much appreciated their assistance with our Northern MOS events, and Diana continues to be part of the permanent ILC Tas team, with Rose helping out from time to time as needed.  The experience and skills of these two therapists are indeed valued.


Our 2012-2013 financial year has seen the MOS conduct a total of 31 visits and attendances at Expos. This is approx 60% of the trips made in the previous financial due to a reduction in our staff hours by 0.8FTE during the last two years.  Our target for the year was for a minimum of 30 visits undertaken, not including education sessions.  As a result of the resource constraints we did not visit King or Flinders Islands during this financial year.


Twelve visits were undertaken in the North West (including Circular Head) and West, 10 in the South of the State, and 10 in the North and North East.  In August 2012, we trialled using Ulverstone as a North West venue for an ‘open-to-public drop in’ event, and were pleased at the resulting attendance for our first event of this nature held in the town.  In the past we have only held ‘drop in’ sessions in Devonport and Burnie.  It was also encouraging to see a better response to our Burnie ‘open-to-public’ event held in May 2012, as attendance levels for this area/venue had, in the previous year, been quite low.


We have conducted 7 in-centre education sessions for groups ranging from 5 – 27 people, and 4 off-centre sessions in Launceston and Devonport as part of our funding agreement.  Three of these sessions have been providing education for college students completing studies on Housing and Building Design.


In this financial year there have been only four occasions where we have been unable to meet requests for a visit from our Mobile Outreach Service.


We are very thankful for the willingness, availability and experience that our southern-based therapist, Virginia McCann, brings to our ILC Tas team.   


Here is Virginia’s overview of MOS during 2012-13:


“The role of the Independent Living Centre in providing information, display and advice on ways of maintaining personal independence remains important, as many older people and those with disability continue to live in their own home with minimal assistance from those providing care.


In the past twelve months, ten sessions in southern Tasmania brought together community groups to learn more about the ILC’s service.  These included groups representing a specific disability (Parkinsons disease and Multiple Sclerosis), a group of Aboriginal women, and groups of older people living in the community and attending regular day centre facilities.   



Mobile Outreach Service Report continued


As well, in an effort to increase the awareness of  employees of the Glenorchy City Council, all staff, regardless of their area of work, were offered an opportunity to learn more about the ILC through a lunch-time session.   The attending group was small but interested; several were already involved in the care of ageing parents.  All went away with the knowledge that information is available to help people perform activities that may be becoming difficult.  The stories of struggle and challenge that I hear on these visits are a regular reminder of the value of ILC’s service and the need to reach the people whose lives we can affect.


Regular networking opportunities continue through participation in the Healthy Ageing Network (HANS), the Glenorchy Linkages group and the Home and Community Care (HACC) Forums.   


From the HANS meeting, ILC Tas and the Salvation Army with support from the Health Department, hosted a Scooter Expo at which ILC Tas launched its new scooter booklet.  The session brought together suppliers, occupational therapists, and representatives from the Police, Royal Automobile Club and DIER to be available to answer questions about choosing the most suitable scooter, its care and maintenance, road regulations and insurance.  Sorell Council has approached the organising group to run a similar session during Seniors Week in October this year for those living in its municipality.  Planning is underway for this.


A focus for all Mobile Outreach staff this past year has been the creation or review of a range of Information Sheets containing both general information and technical detail for topics including: general access, bathroom and kitchen modification, telephones, walkers and dressing.  Providing information based on current Standards and Codes and giving it local relevance underpins this job and means the finished information will be helpful to those seeking it.”


We welcome feedback from groups we have visited or who have visited our Centre, along with enquiries from any newly-formed groups who would like to know more about our Mobile Outreach Service. 


In conclusion, ILC Tas expresses thanks to those who, by their continued support, make our outreach possible by jointly providing funding for our service:  HACC (State and Commonwealth) and Disability Services Tasmania.


Julie Dunham

Mobile Outreach Service Coordinator

A table with a display of equipment and information with banners and a display board behind


Kate talking to a lady and demonstrating equipment with a tabel of equipment behind them


Mobile Outreach Service Display


MOS visit to Roseberry
















Mobile Outreach Service Visits 2012 – 2013







Number of Participants



MS Society Support Group

Kings Meadows




Deloraine Day Centre





Community & Carers Open Day – Ainslie

Low Head




Dorset Community House





Northern Suburbs Community Centre





Riverside Golf Ladies





Community Options Client & Carer Forum










Health Services Info. Forum

St Marys




Gearing Up Expo










Number 0f Participants



Themed Event – ‘Dressing’ open to public





Manor Gardens Club





Parkinsons Support Group

Sandy Bay




Scooter Expo





Glenview – Kitchen theme





Commonwealth Respite & Carelink Centre





MS Research Aids and Equipment Forum





Prosser House Day Centre Event





Positive Ageing Expo





Women’s Karadi Day Centre





North West





Number of Participants



Themed Event – ‘Dressing’ Open to Public





General display – Open to Public





Baptcare Orana Day Centre 

East Devonport




Seniors Fun and Information Expo





Companion Club Visit





Health & Wellbeing Expo





RSL Veterans Health Week Open Day





General Display – Open to Public





General Display - Open to Public





Palliative Care Week – Rosebery Comm House





CHAC/Rural Primary Health – Health Expo







Educational Sessions 2012 – 2013









Housing/Design SOC Students





ACAT Staff





Housing/Design LCGS Students





Disability services





Tech Inservice at LGH OT Dept





St. Giles SP & OT Professional Develop. Day





CRCC Tour of ILC Tas





Mission Australia re Intro. to ILC Tas





Hospice Care NW re Intro. to ILC Tas





Kentish Adult Activity Centre – Intro. etc.





LCGS Housing/Design Students




Unmet Needs





Display Boards provided



Meals On Wheels AGM – Guest Speaker





ILC Tas req. to demonstrate Tunstall alarm for Elphinwood Gardens Village





Alzheimer’s Australia National Conference





Ladies Pamper Day (Central Highlands Health)













MOS visits








Education sessions










Database and Information Manager’s Report


The Database Manager (DM) and Information Manager (IM) roles have developed and changed over the last year due to staffing changes and as a response to the new and different demands arising out of having a new ‘National Database’.

The new online database of Independent Living Centres Australia is central to our service provision. It provides a portal for the public to connect with us, to use our services, and to obtain relevant information.  It is also an essential work tool enabling staff to provide general and more detailed advice on assistive technology.  

The staff and volunteers who have been responsible for the majority of work in Tasmania on the National Database have been Jennifer Caygill, Julie Dunham, Pip Tyson, Richard Gordon and Christopher Bryg.  Their hard work has ensured that Tasmania has given a considerable contribution to the development and maintenance of the National Database.

National Database and Website

The National Database and website went ‘live’ over a year ago.  The Tasmanian launch was held at last year’s ILC Tas AGM.  Following this, further presentations were conducted in Burnie and Hobart.  Since then, there have been many improvements to the look and function of the website and many other improvements behind the scenes.  These include a status tracking system for product write-ups (e.g. level of completion, review and availability), better listing and display of suppliers in each state and templates to improve efficiency of input and consistency of product information.

Working on developing and improving the National Database has been a major focus over the past year and will continue to be a crucial area in which to invest resources.  With this in mind, one day per week has been allocated towards the DM and IM roles.

The DM is responsible for liaising with ILCs which share the National Database and for coordinating local work on the National Database.  This includes consulting with the other DMs on design and function needs, communicating about maintenance requirements and quality issues, working on tasks and projects and coordinating staff to perform a variety of tasks.

Staff and volunteers work on specific projects and tasks which are important to Tasmania’s needs. Key tasks include ensuring accuracy about local suppliers and products they sell, adding loans, and preparations to enable local suppliers to log on and maintain some of their information.

The IM role involves liaising with all ILCs – including ILC NSW which is not part of the National Database committee.  Communication is maintained on industry matters, sharing ideas and problem solving.

ILC Tas received a grant through the Department of Health and Ageing, approx $20,000 of which is being used to contribute towards developing new features on the website which will help usability for older Australians. The grant will support enhanced searching features, improvement in design and better email and printing functions.  These will be completed in the 2013-2014 financial year.

Local Database

The National Database is not yet ready to be used as a complete work tool by ILC staff.  Additional features needed include capability to be used as a comprehensive loan system, stocktaking facility, ability to produce reports and other statistics, and a labelling system for display items.

As a result, ILC Tas still needs to continue to use the local database for a certain tasks, especially those related to loan items.  While some maintenance still occurs on the local database, staff mostly use the National Database for client services.



Database and Information Manager’s Report continued



Database Statistics

Statistics from the National Database have not been compiled for all of 2012-13. The following statistics show activity on the local database which is significantly less than previous years due to the National Database.

·      There are 4938 items on the local database and we modified information on 656 items and 107 suppliers. We added 31 new items and 17 suppliers.

·      There are 116 suppliers with loans on display at ILC Tas.

·      The National Database gives access to information on over 11,000 items and over three times as many suppliers as on our local database.

·      There are 2182 total items on loan from suppliers at ILC Tas plus 87 items in Hobart.

·      In 2012-2013 we received 67 new items for display.  Many of these items were purchased for the Tech Service.  Other new equipment on display includes bathroom products, household equipment, wheelchairs and scooters, cushions, transfer aids and some alarms.

A bed with a sensor light next to it and adjustable slippers on the floorEquipment Display

This year we undertook a major revamp of the equipment display area. The aim has been to create more realistic areas to show how and where equipment and technology might be used. After a concentrated effort over several days, we continued to improve and tweak the display.  Donations and purchases of furniture have helped us to put things away but still be available for demonstration.  We are excited by these changes and hope that clients find it easier to make sense of what is on display.

Text Box: Bedroom set-up with lamp large display clock transfer aids and slippers!

In the future we hope to design more posters which demonstrate the use of assistive technology in the context of an activity – especially for those items for which their use is not immediately obvious, e.g. alarms and safety devices. 



Drawing of a barcode scannerEvery January we do a stocktake of all the items in the centre which involves scanning the barcodes of over 1,300 items plus hundreds of accessories.  This requires a mammoth effort and usually takes several days to complete. We thank all of the suppliers who continue to support our equipment display.  The majority of our display items are on loan or have been donated.  Without this support, we would not have such a great display of products.

Again, thanks to both Carol Hesketh and Julie Dunham for their fabulous support and hard work during the year.  Their input is invaluable.  We are very lucky to have two such helpful and thorough administration staff.  Some of the tedious but important jobs they do include managing and cleaning returned equipment, maintaining batteries, conducting regular charging routines, updating prices, following up of overdue items and so forth.

Many thanks also to our volunteers Jennifer, Debbie, Craig, Cara and Richard who helped with the maintenance of the database and equipment display areas through stocktaking, cleaning, data entry and any other jobs that enable the OTs and Admin staff to work on other projects.

Database and Information Manager’s Report continued


A selection of new items on display at ILC Tas.


A girl's dress with red and white stripes and  pockets


A chair with arms that swivels and slides

Guilly P Adaptive Clothing for Children


Progressive 6 in 1 Multi Opener

Revolution Chair

swivelling, sliding

dining chair

UCI Baron

Office Chair

Photo of a Pride L-400

Photo of a Shoprider GK10 Crossover 4 Wheel Scooter

Photo of Allegro Taurus 200 Standing Aid (hoist)



Photo of a Tango speech generating device



Pride L-400 Wheelchair

Shoprider GK10 Crossover 4 Wheel Scooter

Allegro Taurus 200 Standing Aid


speech generating device

Photo of Oricom ProSeries phone with big buttons and big display


Photo of the Tap-it intelligent touchscreen






Oricom ProSeries Phone



intelligent touchscreen

ECO Switch

extension cord with

on/off switch

Flexzi Mount



Christopher Bryg

Database & Information Manager




Technology Access Service Report


The Technology Access Service (Tech Service) aims to enable people to communicate and participate in community life through meaningful activities using assistive technology for computer access, communication and environmental control.  It employs an occupational therapist and a speech pathologist.  It is a small team which covers a specialist and yet diverse field.



Christopher Bryg achieved the milestone of 10 years’ service, most of which have been in the Tech Service.  In March 2013 we farewelled Diane Symons who left the Tech Service after 6.5 years of service.  The speech pathologist position remained vacant at the end of the 2012-2013 financial year, leaving one staff member in the Tech Service holding the fort.


With changes in staffing in the Information Service, additional support was given towards local and national database work.  Occupational therapy hours in Tech were reduced to 0.8 FTE from 1.0 FTE, so that Chris could undertake the Database and Information Manager role. 


Service Delivery

In an effort to reduce waiting times and increase capacity to be more responsive, the Tech Service began focussing primarily on providing assessments for assistive technology.  Assessment may take several sessions that include needs analysis, support and evaluation.  Additional services, such as technical support and training, are available for a fee.


The Tech Service has begun to require, in most cases, that a primary support person is involved in the assessment process.  This may include a therapist, teacher, support worker or family member who learns and helps to manage the trial of technology.  We hope that this will provide a better experience for our clients and ensure the technology is trial is successful as there will be someone on-hand to provide support when our involvement ends.


We have continued to offer information-service style appointments (no referral) and email/phone support.  This has proven to be a popular option.  Therapists, people with disability and carers have brought enquiries with a range of complexity and have borrowed technology to try on their own.  There seems to be an increase in this type of service provision which may relate to a reduction in referrals for computer access.


Comparing other services

In April and May, Chris visited services in Melbourne and Sydney to learn about and compare service delivery methods.  These included ComTec (ILC Victoria), Calvary Health Care Bethlehem, TASC (Cerebral Palsy Alliance NSW), Ability Technology, and Communicate AT.  It was ‘reassuring’, in a way, that services experience similar challenges such as having access to and keeping abreast of the ever-increasing range and complexity of technology.  However, they have unique circumstances which have brought about their own approaches.  It was also pleasing to discover that our Tech Service has expertise in areas which other tech services do not.


Policies and procedures

Developing and refining forms and intake procedures is ongoing.  We have implemented a Screening and Prioritisation Tool to assist the administration of new referrals so that we receive better information.  Inaccurate or incomplete information about perceived needs and eligibility has caused delays or unnecessary referrals.  This process, as well as general advice appointments, has helped us to be more responsive.



Technology Access Service Report continued


‘National Disability Insurance Scheme’ (NDIS) Forums

The Tech Service will be part of DisabilityCare Australia (NDIS) and some clients will be in the Tasmanian cohort of young people aged 15–24.  In preparation, staff participated in forums about the NDIS.  DisabilityCare Australia will create a major change in the provision of services for people with disabilities and the Tech Service will need to adapt to this.


Other activities

·        Regular teleconferences with ILC Tech Teams encouraging resource-sharing.  This stemmed from meetings with the ILC speech pathologists for collegial support.



With our continued look at different service provision methods, we have applied for grants to expand services, for project ideas and to add to or renew our equipment.


We are delighted to have been successful in a joint submission with St Giles for a Tasmanian Community Fund grant for new equipment.  The total value to ILC Tas is $60,000 which will help to purchase much-needed speech generating devices (SGDs).  ILC Tas has some lower-end devices but has never had a range of high-tech SGDs.  It is important to have the right equipment for effective and timely assessment.  We look forward to spending this grant in the next financial year!


In 2012 ILC Tas received a MyState Grant for $5,000 to purchase technology for communication and access to learning which was used during 2012-13.  At the end of the financial year, we were successful in receiving another MyState grant for $10,000 for equipment to create a mounting assessment kit.  To date, the Tech Service has been unable to effectively assess the mounting of heavy items such as speech generating devices.  The purchase of a range of mounting equipment will enable timely assessment for appropriate mounts.


Facts and Figures (2012-2013)

·        33 clients

·        48% in NW, 52% in North

·        39% clients under 18 years, 15% over 65 years

·        Fewer referrals for ‘low tech’ but increase in general enquiries and appointments. Caseload remains concentrated with people with complex needs

·        Referral sources (inc people on waiting list): 22.5% paediatric health service (â27%), 17.5% education facility (â20%), 20% self referral (á25%), 12.5% adult health service (àsteady). Remainder from Gateway, private practitioners, insurance companies, and community groups







Technology Access Service Report continued


Representing ILC Tas

·        Chris represented ILC Tas on the Launceston Access Advisory Committee.

·        Chris attended meetings for the International Standardization Organization to develop standards for assistive technology for personal hygiene on behalf of Standards Australia.

·        Di is a member of the TasEquip Clinical Advisory Group Committee.

·        Both Chris and Di attended a forum about TasEquip and presented the unique issues and challenges for the ‘tech’ area of assistive technology.

·        Chris and Di visited the UTAS HITLab – an international research centre for human interface technology.  Additional discussions were held with a view to developing joint projects.

·        Chris and Di helped the National Disability Coordination Officers (NDCO) to start the Leaders in Information Technology and Education group (LITE), aiming to connect professionals across sectors who are involved in using technology for people with disability.

·        Display at the Gearing Up Expo, Tailrace Centre, run by NDCOs.


Thank you, thank you, thank you!



Christopher Bryg

Occupational Therapist

Chris standing behind a table with equipment on display and a display board and ILC Tas banner behind


Kate standing behind a table with equipment on display and a display board and ILC Tas banner behind


Gearing Up Expo



Environmental Considerations & Sustainability


ILC Tas continues to be aware of the impact the organisation has on the environment, and looks for sustainable options where feasible.  Some of these include:


·        Turning lights off after hours

·        Leaving blinds open after hours during summer and closing them after hours during winter to minimise heating and cooling needed

·        Using recycled pre-loved furniture and equipment

·        Refilling printer cartridges where possible

·        Using double-sided printing as much as possible

·        Re-using paper for single-sided internal use only printing

·        Using thin client terminals where possible which produce lower emissions – during 2012-13 one of the 3 thin clients was replaced with a personal computer due to business needs

·        Use of Council recycling bin

·        Shredded paper recycling

·        Use of a water cooler that uses tap water (instead of bottled)

·        Laser cartridges, toner bottles and drum units are returned to the manufacturer for recycling

·        Car pooling where possible

·        Increased use of teleconferencing/videoconferencing facilities to reduce road and airline travel

·        E-waste recycling

Where possible ILC Tas will continue to look for and implement environmentally friendly alternatives.  Electricity was higher during 2012-13 due to a colder 2012 winter.

   A graph showing electricity usage in kilowatt hours for ILC Tas from 2007 to 2013.
This has varied from about 38,000 in 2007 to 46,000 in 2013 which is the highest usage on the graph.       A graph showing water usage by ILC Tas in kilolitres from 2007 to 2013.
The usage ranges from about 20 in 2007 to about 89 in 2008 and 2012 and less in between, and 40 in 2013.


                               A graph showing fuel usage in $ for diesel and petrol for ILC Tas from 2007 to 2013.
Diesel cost has gone from about $2,500 in 2007 and 2008 down to about $1,700 in 2013.  The lowest year was 2011 with about $1,500.
Petrol cost has increased from about $600 in 2007 to $3,600 in 2009 and then steadily reduced to about $1,300 in 2013.






ILC Tas 2012 Annual General Meeting


































































 Scooter Expo at Moonah




































Biggest Morning Tea



Statistical Review of Operations: Info Service



                           Clients by Enquiry Area                                                        Clients by Region

A graph showing the various enquiry areas such as seating, mobility, AAC, communication, vocational, building design/home mods, recreation and transport, personal care, lifting and transferring, household aids, general enquiries, bathroom and toilet, other services or suppliers, beds, bedding and pressure care and other.

The main areas are:

communication and alarms 15%
mobility (inc wheelchairs and scooters) 11%
Other services and suppliers 10%
bathroom and toilet 10%


A drawn map of Tasmania showing the number of clients by region.
Interstate 520
North West 2179
North (and norht east) 1774
South 2205
























Technology Access Service

Clients by Region


Referral Type



A graph showing the percentage of clients of the TEch Service by region:
Launceston 36%
Other north 6%
NW 55%
Other 3%


A graph showing referral types to teh TEch service by percentage:
AAC 19%
CA 40%
LS 30%
ECU 9%
Multiple 2%





























Treasurer’s Report

Text Box:


I am pleased to present to our annual general meeting the Treasurer’s Report for the year ended 30th June 2013.


The full year provided a surplus of $66,898 against a shortfall in the previous year of $14,020.  This is a pleasing result and a reflection of the tight fiscal management currently supporting the operation.

Wages for the year were down 20% on last year equating to near $89,000.  With Income as per 2012, the reduction of such a material amount has allowed the business to produce a surplus.


Management will now have to ascertain if the lower levels of resourcing will be sufficient to service our obligations to our funding agreements in the new financial year.


The following grants were received during the year:

·        Tas Community Fund 8,148.50 for a new phone system

·        MAIB $14,755 to print the Scooter booklet

·        MyState Foundation $10,000 for mounting devices for the Tech Service

·        Commonwealth HACC $40,000 for transitional costs

We also appreciate the generous donation and support from the Riverside Golf Club Ladies Benevolent Day which raised $1,800 for ILC Tas, and from all those who helped with this.


Equity in ILC Tas has grown to $333,726 and provides a strong balance sheet to support the organisation into the future.


I would like to thank Karen Frost and her team for the professional and ethical support of the organisation and the Board members for their continued passion and guidance over the last year.


Alistair Sherman




                                OPERATING REVENUE                                        EXPENDITURE

A graph showing percentages of operating revenue for 2012-13 as follows:
Grants - Disability Service 59.7%
Grant - DHHS HACC 8.8%
Grant - DoHA HACC 18.5%
Other Grants 8.2%
Interest 2.4%
Other 2.4%

A graph showing 2012-13 expenditure by percentage as follows:
Wages can on-costs 62.3%
Rent 7.5%
Depreciation 3.6%
IT expenses 4.7%
Insurance 2.4%
Printint and stationery 2.8%
Other 16.6%


































Independent Living Centre

(Tas) Inc.

Financial Statements

    2012 – 2013